Return & Refund Policy
Wrong or damaged items
If what arrives is not what you ordered, or it’s damaged, message us on WhatsApp within 3 days of delivery with your order number and a photo. We will replace it or sort it out, at no extra cost to you.
Change of mind
For hygiene and safety, we can’t accept returns of e-liquids, pods or disposables once the seal is opened or the item has been used, simply because you changed your mind. This is standard across the vape industry.
Unopened items
An unopened item in its original packaging can be exchanged within 3 days of delivery. Message us on WhatsApp first so we can arrange it; a courier fee may apply for the exchange pickup.
Refunds
Since we’re cash on delivery, most issues are solved with a replacement rather than a refund. Where a refund is the right outcome, we’ll agree it with you directly on WhatsApp.
How to start a return
WhatsApp us your order number, a short description, and a photo if it’s a damage or mismatch. We reply and confirm next steps, usually within the day.